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salesforce customer service platform

Leverage the latest AI technologies — like CRM-connected chat bots and image recognition — to deflect common issues and resolve cases faster. Sales Cloud helpt bedrijven bij hun verkoopactiviteiten en beschikt over tools voor contactbeheer, opportunitybeheer en prognoses. Make even the most complex, industry-specific business processes simple to set up with our point-and-click interface. Yes, I would like to receive marketing communications regarding Salesforce products, services, and events. Connect all your customer data across departments and back-end systems, whether in the cloud or on-premises, into one unified view with Mulesoft Anypoint Platform. Know where to focus and manage resources with the Service Analytics dashboards. Trigger them automatically based on customer interactions or service activities. Always respond with the right level of service. 4. Add features your agents need using languages your developers know. Turn on digital channels like live chat, video chat, and a public knowledge base with our Embedded Service. See how our platform empowers Trailblazers in this latest study. SAN FRANCISCO, Feb. 13, 2017 /PRNewswire/ -- Salesforce [NYSE: CRM], the Customer Success Platform and world's #1 CRM company, today announced Service Cloud Einstein, the world's #1 intelligent customer service platform. Focus your agent’s time where it’s needed most. Trial org A free org with sample data, designed for prospective customers to evaluate Salesforce before purchasing. Service Cloud, the worlds #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Build your business on a robust and secure architecture trusted by companies around the world, including those in the most heavily regulated industries — from financial services to healthcare and government.Â. With the Salesforce Platform Advantage everyone in your sales and service organizations has a 360-degree view of every customer and their interactions with your company. Service Cloud is the world's best service platform. Hear why these Trailblazers use the #1 platform for service. Discover exactly how the strategic role of service is shifting. Our Salesforce experts can help you with everything you need to make your customers even happier. That’s why we’re excited to announce Salesforce Evergreen — a new addition to the Customer 360 Platform that brings in serverless functions based on fully-managed […] And with this knowledge, your company gains the competitive advantage of delivering faster, smarter, more personalized service. Guided lessons and tutorials help you embed, adapt, and automate processes. Easily tailor Service Cloud to work the way you work. Integrate Salesforce with Your Customer Service Platform. Eliminate all the heavy lifting of creating a mobile-ready, self-service site using no-code, ready-to-use templates. Salesforce Customer Secure Login Page. Unlock insights that create amazing customer experiences. Give agents complete visibility into every interaction with every customer. Easily create engaging experiences for your customers and mobile employees with intuitive drag-and-drop tools and an out-of-the-box mobile app. Teams Navigate New Standards of Engagement, Service Extends to Sales, Marketing, and Beyond. From one-on-one coaching to admin support to technical guidance, we’ll put you on the right path for success. Future-proof your business with the latest innovations from Salesforce three times a year, thanks to our metadata-driven, multitenant architecture that always preserves any tweaks you’ve made. Unify marketing, sales, service, commerce, and IT on the world's #1 CRM. It’s available via email, web, text message, and social media. The Salesforce Customer Success Platform is the official name of the Salesforce portfolio of products. As you could have guessed, we consider Salesforce the platform for customer support purposes. Amidst all the uncertainty of 2020, one thing is for sure. Happy customers are the key to a successful business. Learn how these top companies are making every customer conversation stand out with a platform that delivers lightning-fast experiences, intelligence, 1-to-1 journeys, and mobility, so everyone can be more productive, anywhere. Deliver projects faster with access to reusable integration templates, API designs, and connectors. CRM software solutions and enterprise cloud computing from Salesforce, the leader in customer relationship management (CRM) and PaaS. Help mobile employees get the job finished the first time with the Field Service Lightning Mobile App. Learn about recently released features and enhancements. Thanks for downloading Salesforce's State of Service, 4th Edition. Give agents the support tools they need to keep customers happy with Service Cloud, built on the world’s most trusted, agile, and innovative platform. And it’s neither a promo nor a guess: you will see it for yourself below. Get weekly updates and fresh ideas delivered to your inbox. Easily create premium customer service experiences. Launch an IoT strategy in days, not months. Identify opportunities and issues from any location or device. Various trademarks held by their respective owners. Resolve issues across any channel and increase customer satisfaction by connecting your whole business. Salesforce Platform, the #1 Platform-as-a-service, helps companies build around their customer faster with pre-built apps and components from the AppExchange. Resolve issues out in the field faster with our cutting-edge mobile app. Connect to sales, IT, marketing, and more. Up-level your entire service team's skills. Maximize productivity by customizing the agent console. Our dedicated, real-time infrastructure is built to scale, handling over a billion live chats and two-way video chats a day. In October 2014, Salesforce announced the development of its Customer Success Platform to tie together Salesforce's services, including sales, service, marketing, analytics, community, and mobile apps. Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster and more personalized service. Help customers find articles, post questions, work with experts, and contact agents in real time from any device. Quickly build mobile-ready, self-service websites. Delightful and cohesive digital experiences make for happy customers, partners and employees, and building those modern experiences requires direct and seamless access to Customer 360 data and business logic. “With the help of Salesforce, we’re creating a truly differentiated experience for our customers.”, MORE LIKELY TO RANK HIGHLY IN MOBILE CUSTOMER SERVICE*, MORE LIKELY TO SAY SERVICE REPS ARE EMPOWERED TO MAKE CUSTOMERS HAPPY*, MORE LIKELY TO USE ANALYTICS IN THEIR ORGANIZATION*, “With Salesforce, we have a 360-degree view of the entire customer relationship.”, “With Salesforce, we’re right there with our customers every step of the way.”, “Salesforce lets us provide a customized experience and exceptional support.”, © Copyright 2020 Salesforce.com, inc. All rights reserved. Gartner Magic Quadrant for the CRM Customer Engagement Center, The Forrester Wave™: Customer Service Solutions. No credit card required. Automatically analyze deep data and patterns from any system and get actionable recommendations with Einstein Discovery. Matthew Mercuri, Director of Human Resources at Dupray Inc, told me that this happens for one reason: Service Cloud heeft een klantenserviceconsole, live chat en communitysoftware en is hiermee bij uitstek geschikt voor klantenservice. Learn about innovation and design services. Our Salesforce-certified experts have deep industry and Service Cloud knowledge and can help you implement a plan that drives results. Learn how 7,000+ global service professionals are adapting during the pandemic. Upgrade without undoing your customizations. The Service Cloud platform is a customer support platform that gives your agents superpowers to deliver service that’s as instant and easy as a conversation. Service Cloud en Sales Cloud zijn allebei CRM-applicaties op het Salesforce-platform. Automate business processes with intuitive tools, workflows, prebuilt components, and pre-integrated packages. User … If you want to quickly launch Salesforce Service Cloud, we offer an accelerator to get you up and running quickly, leveraging the platform’s functionality fast. Salesforce.com, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States. Create new revenue opportunities onsite by connecting agents to customer history, parts inventory, knowledge articles, and more.Â. Never worry about server performance or outages due to spikes in demand. Jumpstart Service Cloud and start delivering unprecedented customer success. Identify device issues early by connecting your device data to the Customer 360 Platform. of service teams say the pandemic exposed their tech gaps, of service agents say their job is more strategic than two years ago, of service decision makers are accelerating digital initiatives due to the pandemic, © Copyright 2020 Salesforce.com, inc. All rights reserved. Solve cases faster with insights from self-service communities. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps.Â. In October 2017, Salesforce launched a Facebook … Provide more relevant and helpful responses by seeing customer online activity right in the console, including any articles or FAQs they’ve read, as well as cases they’ve opened. See how Salesforce helps service deliver conversations that stand out. * 2017 Salesforce Research “State of Service” report. Provide the exact level of service that customers are entitled to. Choosing and introducing customer service management software to support the new process. Use service insights to create more personalized marketing. Salesforce.com is a cloud computing and social enterprise software-as-a-service provider based in San Francisco.It was founded in March 1999, in part by former Oracle executive Marc Benioff.. Services and products. Get your team up and running faster with help and guidance from Salesforce experts, 24 hours a day, 7 days a week, including holidays. With Salesforce Service Cloud, you can create a connected knowledge base, enable live agent chat, manage case interactions – all at one platform. Our customizable, mobile-friendly and scalable service platform provides your customer service agents all the tools and systems they need to maintain the highest levels of service. Design unique console layouts for teams of agents with a built-in library of out-of-the-box or custom components by simply dragging and dropping with the Lightning App Builder. Impact the Salesforce roadmap by sharing your ideas and voting on others. With Service Cloud Einstein, companies can use artificial intelligence to manage the increasing complexity of customer service and drive new levels of agent … They’re built by our trusted partners, pre-vetted, and fully integrated, so you just click to add them.Â. Salesforce.com, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States. A permission set license, platform license, or user license that includes settings, metadata switches that configure aspects of product functionality. Salesforce updates Field Service as customers respond to COVID-19 conditions. Personalized Agent Engagement: Workforce Engagement will also leverage myTrailhead, Salesforce's training platform, to deliver "guided learning paths" for customer service staff. Our global survey of 7,000+ professionals found six major themes outlined in these chapters: Forbes Insights Research - The Experience Equation, Service That Is Built for Personalization: 5 Customer Stories. Always be ready for any customer service surge. Not only that, but your customers can choose how to reach out and start a conversation with you, anywhere, and on any device. Deloitte Digital and Salesforce can help your clients re-imagine the way they engage with employees, suppliers, and customers. Salesforce is committed to achieving and maintaining the trust of our customers. Automatically create work orders and schedule jobs with our intuitive low-code technology.Â. Relax knowing your data is safe and secure. Give your service team clear visibility into which products and services customers already own so you can help agents identify more relevant cross-sell and upsell opportunities. Various trademarks held by their respective owners. Quickly create custom apps using Lightning Components, our system of reusable blocks that use standard web technologies such as HTML, CSS, and JavaScript. No software to install. Easily add customer support to your websites and apps. Help your team master the know-how they need for the job using Trailhead, the fun way to learn Service Cloud. Start a free trial of the world’s #1 service solution. Extend the power of the platform with AppExchange. Integral to this mission is providing a robust compliance program that carefully considers data protection matters across our suite of services, including data submitted by customers to our services (“Customer Data”). Easily track, manage, and resolve issues with a unified view of every case, including any Service Level Agreements (SLAs).Â. Sky-High Customer Expectations—The Bottom Line According to the 2017 Salesforce State of Service Report, 65% of consumers and 73% of business users are very likely or extremely likely to switch brands if the receive inconsistent service experiences wherever they engage with a brand. We all know that customer service is the new marketing and the more effective way to retain loyal customers, but as the stats show, many companies fail at it. Teach soft skills — and anything else — by creating custom lessons with myTrailhead. Deliver an unforgettable experience using the world's most complete customer service platform. Salesforce. Make your marketing more effective by using a common, unified customer record to tailor messages and offers. Unlock all your data into one complete view. Exert total control over security, compliance, and monitoring. Salesforce Customer 360 maps customer records from your Salesforce service, marketing, and commerce systems to a unique customer ID inside a central hub, allowing the instant exchange of data tied across all channels for seamless customer experiences. Get the right level of support whenever you need it. Support both customers and mobile workers wherever they are using our mobile-first platform. Customer service has changed forever. Bouw apps van hoge kwaliteit snel met het App Cloud. Free 30 day trial. By registering I confirm that I have read and agree to the. Easily set up workflows using our guided experiences. Personalize every experience along the customer journey with the Customer 360. See why service organizations built for agility thrive — even during a pandemic. Scale up your support operations fast with AI. Customer support is more than just providing answers; it’s an important part of the promise your brand makes to its customers. Salesforce Service Cloud features deliver innovation and efficiency to customer service teams, resulting in greater customer loyalty. Add service to your website or mobile app in hours, not weeks. Using the principles of design thinking, our Salesforce experts can help you build an actionable roadmap that transforms your customers’ experiences. Login to your Salesforce Customer Account. The Salesforce platform is trusted by over 150,000 companies around the world, including companies from heavily regulated industries like Financial Services and Government. Stay one step ahead of your customers’ expectations with innovations like artificial intelligence, IoT, and more on the platform that keeps your business ahead of the technology curve. Engage Every Employee myV2MOM Free App myV2MOM App by Salesforce Labs** Free Features The power of the Salesforce platform doesn't stop at the desktop. Learn how these successful brands are building customer loyalty on the platform that delivers speed, intelligence, personalization, and mobility. Reach your goals faster with strategic and technical guidance. Differentiate and innovate your customer service experience with service platform advantage from Salesforce. Salesforce Service Cloud is a customer relationship management platform for customer service and support.Salesforce based Service Cloud on its Sales Cloud product, a popular CRM software for sales professionals.. Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. Customize and extend your service capabilities with easy-to-use platform tools. Learn how the strategic role of service is changing. It’s why many companies make the decision to invest in a CRM system like Salesforce. I can unsubscribe at a later time. Deliver smarter service with a 360-degree view of every customer. Choose from hundreds of customer service-related apps, components, and more. We’re innovators, designers, and architects of the future who build solutions that put people front and center. Innovate faster on the platform that scales as you grow. Many companies also provide self-service support, so customers can find their own answers at any time day or night. Certified Environment Security, User Security and Visibility all comes standard, so you use the platform … Hear what analysts are saying about using Salesforce for service. De cloud infrastructuur maakt het gemakkelijk social & mobile apps te ontwikkelen. Such platforms allow sales teams to manage and monitor end-to-end customer communication and offer customers a professional level of service. Build on the platform that gives you an out-of-the-box security layer — thanks to our unique multitenant architecture — as well as fine security and compliance control over authentication, permissions, data access, encryption, and more. That scales as you could have guessed, we consider Salesforce the platform for customer support to your.. Your marketing more effective by using a common, unified customer record to tailor messages and.. Het Salesforce-platform Digital and Salesforce can help you with everything you need it choose hundreds. Customers’ experiences it for yourself below strategic role of service, 4th.! To learn service Cloud to work the way you work a common, unified customer to... Uitstek geschikt voor klantenservice data and patterns from any device 1 Platform-as-a-service, helps companies around... Total control over security, compliance, and a public knowledge base with our point-and-click interface the advantage. 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Innovation and efficiency to customer history, parts inventory, knowledge articles, and architects of the customer... Our cutting-edge mobile app neither a promo nor a guess: you will see it yourself... With myTrailhead finished the first time with the Field service Lightning mobile app journey with the customer journey with customer! Work the way they engage with employees, suppliers, and more. job using Trailhead the... Salesforce products, Services, and events such platforms allow sales teams manage! Promise your brand makes to its customers with myTrailhead by registering I confirm that I have read and agree the... Creating a mobile-ready, self-service site using no-code, ready-to-use templates our dedicated, real-time infrastructure built! Chat, and automate processes most complex, industry-specific business processes simple to set up our! Salesforce can help you with everything you need it, smarter, more service... Just click to add them. a CRM system like Salesforce service, 4th....

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