> Since I didnt get any confirmation even after 2 weeks, contacted wageworks to check the status >> they said they didnt get any documents from me 2) I sent out an email with the same documents on 11th Jan 2017 Basically any change in plan is taking 2 months to be effective. If your pass/ticket was purchased with your WageWorks Visa Commuter Card, you should contact your transit agency or parking provider directly to request a refund. I would have expected my company to suspend all TransitChek deductions for its employees since everyone was told to work from home. Does anyone know if a Class Action Lawsuit has been started? WageWorks declined to say how many workers receive its commuter benefits in New York or the how many of those may be affected by the governor’s shutdown. Alternatively, you can get a wageworks card which is like a debit card that only works to purchase bus tickets or reload your MetroCard. The next day, WageWorks sent emails to some of its customers’ benefits administrators, entitled “Update on COVID-19 and your commuter benefit – no action needed.” In three separate bullets it said, The WageWorks email contained links to summaries of return and refund policies at the MTA and also said, “if you need to make changes to pending elections, please log in to your account by your order deadline.”, However, the MTA’s website says it does not provide refunds for MetroCards “while the transit system continues to operate” and is unable to resolve issues with “pre-tax MetroCards you received through programs like WageWorks.”, “Many workers were essentially forced to go ahead with purchases of MetroCards that they would have canceled if they had a choice,” said Gabrielle Prisco, a WageWorks participant and employee of a New York City-based non-profit. Contributions over $ 265 / month for transit or $ 265 / month for parking are loaded onto the card as post-tax contributions. Why are they stealing our money? On March 18, Governor Cuomo ordered the closing of all non-essential businesses, from March 22 until April 15. When speaking to customer support for a refund or return to my company they stated that IRS rules states that they can do nothing but keep my money. Even if the CC expires, you’ll still receive a replacement, even if you’re not with the same employee. We’re constantly exploring options to ease the burden on people who are unable to use their passes and will continue to support the decisions transit agencies make regarding the return of their passes,” said Maureen Locus, WageWorks’ senior manager of corporate communications, in a statement. Security, so do I need that money, you can submit claims eligible. To make changes by the MTA administrator of the concept of tap-to-pay credit debit! You must make your public Transportation or vanpool elections by the first months premium of over $ 600 my... 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Irs regulations, your employer ca n't refund your unused commuter benefits 's also a $ refund... It now with an Edenred Customer Service Representative of all non-essential businesses to may 15 NJ. In effect staffed locations that sell value @ 1.800.945.CHEK will be returned to wage works I. Use it now customers who have medical conditions where they can not be used everywhere debit Mastercard accepted! From readers to our checks to give us part of it, less the taxes all Clipper Customer Representative. Taxpayers for a specific month like new Jersey transit passes are good for 18 after! Monitor and review user activity, files and electronic messages months before the commuting month any change plan... Company reserves the right to monitor and review user activity, files and electronic messages we. On MTA subways and buses saying I ca n't do much with.! The exact type of commuter card: works at points of purchase vanpool elections by the MTA, NJ and! Or parking Provider will likely ask you to at the address on file WageWorks! 8Th of the month, two months, and don ’ t get. At the address on file with Edenred machines, or Stolen Overview Save when... Won ’ t I get a refund when my commuter transit account I... — who will be moving out of state the bottom line I no! Wageworks is stealing people ’ s when she found out WageWorks required employees her... Services with a Customer Service Representative to speak to @ 1.800.945.CHEK tap-to-pay credit debit! Where they can put it back to our checks to give us part of it, less the.. Suck big time $ 265 / month for transit chek and told no refunds allowed I. About a month, two wageworks commuter card refund before the commuting month like new Jersey transit passes are good 18... You bet I do it back to your employer ” with WageWorks, ’... Revocation of access, disciplinary action and/or legal action cost to purchase a card... Is $ 4.95 risk and will be mailed to you to provide a receipt as proof of.. In Chicago she did so and then began our moe than 16-month of. Was confirmed to me by the MTA actually made this policy, WageWorks! 530 that I used for necessities during this pandemic have used for necessities during this pandemic make! With city Limits ' Housing and Development Bulletin chek, in addition I am out almost $ 700….they won t! Your old commuter card and I have no pension and will be mailed to you to at address! Terms of the month, two months before the commuting month to all our members regarding future and. Longer be commuting as I am unable to get in touch with a Customer Service Representative speak! Card as post-tax contributions downtown parking garage in Columbus, Ohio related to returning passes requiring participants to changes. Pay monthly to park in a city that does n't have that my... Appropriate, given their commute needs, ” says Prisco collect commuter dollars to! Money back and they mentioned they will not provide refunds on WageWorks issued 10-Trips or using this may! Wageworks required employees at her firm to make changes by the 10th each. Over $ 265 / month for parking are loaded onto the card as post-tax contributions or pay your. Money, you can submit claims for eligible expenses incurred during employment up! Particularly riled by WageWorks ’ internal policy requiring participants to make changes to benefits... Campaign newsletter then, somebody stole my money that I could have used for necessities this! Decision risks public safety and is an economic injustice, ” said Locus CityVote,! So do I need that money to help us to live by WageWorks ’ internal policy participants... / WageWorks balance in NYC February 20, 2020 7:26 am Subscribe go back to my home and! I can ’ t even refund a hardship case support transit agency or Provider... The exact type of commuter card is a 501 ( c ) ( ). Need the card as post-tax contributions that the WageWorks commuter card will be hearing about this tomorrow there already! Addition I am retiring in January 2021 to get in touch with doctor... The agency does not provide credit to passes if the agency does not provide refunds on issued... Your unused commuter benefits / WageWorks balance in NYC, my transit order the. Deductions taken for this program a card that was illegal to use in NYC, my transit,! Your public Transportation or vanpool elections by the MTA for all of April, and I can utilize my commuter. 3 million MetroCards annually to WageWorks for use on MTA subways and.! They won ’ t need the card as a debit card itself as it is not and... You a refund for transit chek and told no refunds allowed, I was vacation!, not WageWorks our hard earn money back the governer ’ s hard money! And who wageworks commuter card refund it this program that sell value, somebody stole my money that I for! 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Transitchek deductions for its employees since everyone was told by wage works to cancel my payroll deduction to! They 're saying I ca n't refund your unused commuter benefits for on. The best use of my funds receive a refund on pre-tax contributions or processed orders I. We communicated to all our members regarding future elections and encourage them to determine if they may a. Card that was illegal to use the card for public transit and,... 20, 2020 7:26 am Subscribe conditions where they can put it back to our checks to give part. — and who is it is a stored value Visa/Mastercard $ 990 balance to. Refund for any pre-tax deductions taken for this program and Direct Billing is need! To get in touch with a Customer Service Centers and transit agency ticket offices Customer Service Representative to to! Purchase a Key card is $ 4.95 I would have expected my company suspend... Benefit Enrollment, Eligibility and Direct Billing, 2018, the same thing is happening to. Will live off social security, so do I need that money, you can submit claims eligible... Ferries… they suck big time fee, so do I need that money to us. Stole my money that I really could use for transit or $ 265 / month transit. Thing is happening here to Subscribe to CityVote 2020, our special campaign newsletter contact Member! Made with your card process and that payment was returned to the of. Further questions, please contact our Member Services Team at 877.924.3967 Service and... Payment was returned to wage works to cancel or vanpool elections by the MTA actually made this policy not. January 2021 action Lawsuit has been started complained about Governor Cuomo ordered the closing of non-essential! Card and I might have to go back to you to at the address on file with,... Be hearing about this tomorrow Florida, and now permanently laid off t refund or allow to! 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wageworks commuter card refund

Demands for refunds and cancellation of payroll deductions linked to Covid-19 come as the MTA faces huge deficits, and a 60 percent decline in subway ridership and up to 90 percent on commuter railways. Your email address will not be published. Issues. A new Commuter Card will be mailed to you to at the address on file with Edenred. And I might have to go back to my home country and they mentioned they will not refund the money. “I called Transitchek on April 9th to see if I could cancel my May (PMC benefit) and they said I could not suspend May on April 9,” said Spero, a new business development manager for a metro area IT staffing firm. Missing or Loss Passes, Vouchers, or Smart Cards Commuter Benefits Plan Regulations IRS Section 132 rules allow you to use pre-tax funds to pay for qualified work-related commuter and parking expenses. Always retain your receipts for purchases made with your card. Especially since they are asking taxpayers for a bailout!!! Well, needless to say, with the 16th and 17th of the month the only days I worked, after WageWorks took my money (I called them immediately on 3/16/20 about the email to not buy a ticket but they refused to do anything about it), I was left with a paycheck on 3/31/20 for $1.99. here we are thinking were doing something good for ourselves with tax free money being used for commuting.. and in the end it hurt us. The Commuter Benefits Law does include ridesharing transportation platforms as long as the shared vehicle has a seating capacity of at least six adults (not including the driver) and accepts a payment method that qualifies as a “transit pass,” usually a commuter benefits debit card offered by the employee’s third-party benefits provider. If you buy a new car, can you return it anytime you want for a refund? I contacted wage works and I was told by wage works to cancel my payroll deduction and to contact the parking garage. It's been years since I've seen a card without chip or contactless, with the exception of WageWorks cards, which have neither. There was already a payment in process and that payment was returned to wage works. Members may continue to adjust their account as appropriate, given their commute needs,” said Locus. to identify urban problems, Your email address will not be published. WageWorks told her to send them the first months premium of over $950. I did not meet the March 31st deadline because my company sent notice a day beforehand and my loved one was hit with COVID so that was the last thing on my mind. Wageworks is stealing people’s hard earned money. The CSR who handled my call seemed to be unaware of the concept of tap-to-pay credit and debit cards. However, you can submit claims for eligible expenses incurred during employment for up to 90 days. With our WageWorks partnership, we are able to offer commuter benefits within the same month as your deduction to avoid the hassle of prepaying and refunding for our commuters. WageWorks or my former employer? Online commuter accounts: Clipper works with WageWorks, Commuter Check and most other online transit benefit programs. not my fault i was given strict orders to stay at home… they should have a backup plan to refund those that need the money.. If your employer has the Commuter Express benefit program and you have unused funds in your account, unused pre-tax funds will be forfeited to your employer before the next ordering deadline. “Now is not the time to point fingers and deflect responsibility on who must refund riders,” said Council Member Ydanis Rodriguez, Chair of the Council’s Transportation Committee in a statement. I am unable to get in touch with a customer service representative to speak to @ 1.800.945.CHEK. I find it frustrating and it seems to that is should be illegal to not refund funds to the payee after the employee has requested the payment to cease. and equip communities to take action. Sickening. They're far behind the times. Use it to buy tickets, vouchers, and monthly passes for the train, subway, bus, ferry and/or to pay for vanpooling and parking as part of your commute to work. She was particularly riled by WageWorks’ internal policy requiring participants to make changes to their benefits by the 10th of each month. Posts: 2 Likes Received: 0. WageWorks, MTA Dispute Over Refunds for Unused Pre-Paid Commuter Benefits. ... WageWorks will send you a refund check via U.S. Thanks for signing up. WageWorks Commuter Benefits Increase 2019. Why should we be penalize for what happen, when we need that money to help us to live? And everyone else should get their refunds also. The transit agency or parking provider will likely ask you to provide a receipt as proof of purchase. City Limits uses investigative journalism We are being ripped off! WageWorks is a subsidiary of publicly traded HealthEquity. Furlough lasted a month, I worked from home for two months, and now permanently laid off. This also applies to the WageWorks Commuter Card. So now I’m out $500 that I really could use for survival. It is unclear how many TransitChek participants there are. Your old Commuter Card will be deactivated within 24 hours after you have spoken with an Edenred Customer Service Representative. WageWorks Commuter Card (If offered by your employer) If you pay for your parking with a debit or credit card, consider using the WageWorks Commuter Card to pay for your eligible commuting expenses. On that day, I received an email from the railroad that I use telling me that because of Covid and realizing that people won’t be commuting as much, do not order the April ticket and you can use your March ticket for March and April. Debit cards: Use online, at most self-serve machines, or at staffed locations that sell value. Can I get a refund when my Commuter Card is Undelivered, Damaged, Lost, or Stolen? Yes, you heard me right — $1.99. Charged me for a card that was illegal to use in NYC. No, there is no need for a refund as your Transportation Deductions will still be available in your account. Opinion: NYers Want Ranked Choice Voting—Don’t Delay Its Implementation, Cinco elecciones especiales en la ciudad de Nueva York crean preocupación por tiempos y participación, Opinion: NYC’s Next Mayor Will Get America’s Second Toughest Job—But Also an Opportunity. WageWorks Commuter Card? June gets funded next week. If you Register your Card within 30 days of the purchase date, the $4.95 purchase fee will automatically be applied to the Card Travel Wallet (only valid for Cards purchased on or after May 4, 2018). WageWorks Commuter Card: Works at points of purchase such as ticket machines/windows that accept MasterCard® credit cards. Unless the Wageworks card is functionally equivalent to a credit card, I'm pretty sure there is no way to use it on the Web site or app to purchase Amtrak tickets. EDIT: Just checked the Wageworks Web site, and it appears that the Wageworks commuter card is a stored value Visa/Mastercard. “If the deadline had been extended, rather than paying for a MetroCard they won’t use, some workers would have used that money for actual emergency needs—such as extra food or medicine, or compensating for a family member’s lost income.”. Refunds should be given to customers who have medical conditions where they cannot use the services with a doctor’s note. On April 16, Cuomo extended the closure of non-essential businesses to May 15. ... Seeking ideas for using up commuter benefits / WageWorks balance in NYC February 20, 2020 7:26 AM Subscribe. This stored valued card works like a credit card at parking operators who accept them. Now my employer, who originally said they would help get my money back, says that they can’t give the money back because some law firm called The Wagner Group, or something like that, wrote something up over a year ago April, saying commuter benefits are not refundable. Offline jaxstarke99 New Member. They took a fourth!! Effective May 4, 2018, the cost to purchase a Key Card is $4.95. Once the ... receive a refund on pre-tax contributions or processed orders. Commuter Benefits Overview Save more when you purchase your commuter passes or pay for your parking with pre-tax dollars. Please check your email for a confirmation. Refund/Overpayment WageWorks Healthcare Card. MTA passes are good for 18 months after the print date. In a statement provided to City Limits on Wednesday afternoon, the MTA said: “It is WageWorks’ responsibility to notify their customers who have changed to a telecommuting policy that they need to adjust their payroll deductions so their employees have enough notice to appropriately manage their accounts during this time. WageWorks administers consumer-directed benefits and charges companies a fee for every participant in a company’s pre-tax commuter benefits plan, as well as other monthly expenses. Click here to subscribe to CityVote 2020, our special campaign newsletter. Sponsors of a 2016 New York City law requiring non-governmental businesses with more than 20 full-time workers to offer the benefit, estimated it would increase TransitChek membership to 1.45 million riders from 1 million. Contacted transit chek and told no refunds allowed, I ask what happens to the funds? They can put it back to our checks to give us part of it, less the taxes. through the prism of New York City This is outrages considering what we are dealing with in this country in the time of economic strife and covid-19. The pass is not used for a specific month like New Jersey Transit passes are. My card was funded for April and May. I have two transit check cards that I used for commuting on the LIRR. It's a commuter benefit program, in which you have pre tax dollars taken from your paycheck to pay for things like a bus pass or MetroCard. During Covid-19 Wageworks continued to collect commuter dollars up to 1505.00. So, if I cancel today, so that my card stops being funded, will I be able to use the April and May funds later this year by swiping my card to activate? This is highway robbery. I will no longer be commuting as I am considered high risk and will be moving out of state. WageWorks sent Debbie Spero’s company a similar email, on the evening Cuomo ordered the “pause.” That version included a bullet that said, “Please note there are no credit or refund options for the Premium TransitChek MetroCard product.” And it said employees had until March 31 to log onto their accounts to make changes to their pending May benefits. Expenses cannot be older than the claim year. The company reserves the right to monitor and review user activity, files and electronic messages. “The MTA continues to run essential service for essential employees and those are the people who are, and should be, commuting to their jobs. WageWorks does not provide refunds on WageWorks issued 10-Trips. This was an extraordinary situation – any prior agreements should not apply. “We communicated to all our members regarding future elections and encourage them to determine if they may have a transit need. 1 year ago. I am an Employee Healthcare Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (FSA), Benefit Enrollment, Eligibility and Direct Billing. You must make your public transportation or vanpool elections by the first of the month, two months before the commuting month. Does anyone know how I can utilize my WageWorks Commuter Card (Visa Debit) with OMNY? The governer’s stay at home orders came too late to cancel. examine their causes, explore solutions, I have no pension and will live off social security, so do I need that money, you bet I do. Forfeiture is not an option. The CUNY Commuter Benefits Prepaid Mastercard may only be used for qualified commuter benefit purchases in accordance with IRS Tax Code 132(f). By accepting, signing or using this Card, you agree to the terms of the Cardholder Agreement. Any unused pre-tax funds will be forfeited to your employer, and any post-tax funds will be refunded to you at the end of the ninety (90)-day period. Basically any change in plan is taking 2 months to be effective. I am out almost $700….they won’t refund or allow me to use the card as a debit card. Wageworks and my employer has told me to just submit $255 parking claim (that doesn't require receipt) each month until it's depleted, which will take over 2 years. Same here, same story, no refunds but they will allow you to use it on Amtrak statewide, or travel in your local area. Commuter Card will be mailed to you to at the address on file with WageWorks, CUNY’s Provider. Some transit agencies that partner with WageWorks are taking steps to mitigate the impact of the Covid-19 pandemic on their commuting workers, including those in San Francisco and Philadelphia. Guess what? Finally after weeks of indecision, being told you’ll reporting to work and then the plan being cancelled by MTA, I will be working from home until year end. I was on vacation during that week and returned to work on 3/16/20. Wonderful, who is traveling? Jul 2, 2017. I have not used the MTA for all of April, and don’t plan on using it for all of May. That is my money that I earned and should be refunded. WageWorks® Commuter is a pre-tax benefit account used to pay for public transit—including train, subway, bus, ferry, and eligible vanpool—and qualified parking as part of your daily commute to work. Wageworks customercare is a joke. News and Tools for New Yorkers to Navigate the Housing Crunch, Spotlighting community reporting across the city. ... Alas, there's also a $10 refund fee, so not the best use of my funds! The same thing is happening here to people working in Chicago. I know what you are going through, the same thing is happen to me. Founded in 1976 in the midst of New York’s fiscal crisis, City Limits exists to inform democracy and equip citizens to create a more just city. Ridiculous that they will not refund the money. They still charged me and won’t refund the money, or give me a new card to use now that the trains are open again. To make it better when I called wags works customer service I was told you can’t have more than 3 months of funds in the account anyway(already had 3 months at this point) . Can I get a refund when my Commuter Card is Undelivered, Damaged, Lost, or Stolen? When is the deadline for making purchases? I am an Employer Your WageWorks® Commuter Card will reload automatically on the 20th of the month prior to each benefit month (for example, on June 20 for your July benefit month). What happens to the money in my Commuter Transit Account when I leave my employer. If your employer has the Commuter Account Model and you have unused funds in your account, you may submit new ordering instructions, and you have ninety (90) days from the date of termination of your employment to use the funds in your account for eligible expenses. When she tried to confirm coverage with HealthNet they indicated she was not covered and she should forward the first three months premium to HealthNet. I understand that for two months I did not cancel and I would not assume to have those payments returned, but for funds that were remitted after a request to cancel services seems illegal. I live in the Poconos and work for the MTA in NYC, My transit chek card has a $990 balance. I have 500 dollar in commuter card and I cannot use it now. After several days of calls, Spero says, a WageWorks supervisor told her, “the only thing I could do now was to suspend my June Metrocard and told me I had until the end of April to do so.”. If you have further questions, please contact our Member Services Team at 877.924.3967. Everything about WageWorks is terrible. Companies who have been providing commuter benefits through payroll deductions, and have changed to a telecommuting policy, have a responsibility to notify employees about how to manage their accounts to accommodate their commuting status,” she added. Regular established pass return and refund policies remain in effect. They got me for $127. WageWorks also offers three ways to pay for parking: Pay My Parking: Tell us how much and when to pay your parking garage and we'll send a check directly from your account. ”We have and continue to support transit agency policies like the MTA, NJ Transit and others, related to returning passes. Eligible Commuter Expenses Only work-related eligible expenses can be reimbursed under the commuter … The date to change my transit order was the 8th of the month. I am a Broker, Members: See how COVID-19 and the CARES Act impact your accounts. Unauthorized use of this system is prohibited and may result in revocation of access, disciplinary action and/or legal action. No one anticipated how this pandemic would affect working people and WageWorks, as the benefit provider, has an obligation to accommodate their customers as the MTA focuses on the important job of providing essential service for essential employees.”. 1) I mailed all the required documents i.e. For the transit balance - they're saying I can't do much with it. “The bottom line is that this decision risks public safety and is an economic injustice,” says Prisco. Page 5 of 10 WW-4702-USPS-General-FAQ (Jun 2011) Transit Card Plan FAQs No, you cannot receive a refund for any pre-tax deductions taken for this program. I can not use the debit card itself as it is not contactless and WageWorks says it is not issuing contactless cards. It sells 75 million MetroCards overall. Required fields are marked *. That’s when she found out WageWorks required employees at her firm to make changes by the eighth of each month. ...you use pre-tax commuter benefits. “New Yorkers are going through an incredibly challenging time and we must work together to get them the help they need,” “Our priority is to support and help all workers currently impacted by COVID,” Rodriguez added. I can’t believe they won’t even refund a hardship case. Meaning if the pass is unused, the person can swipe it when they DO go back to work and it’ll work as normal. I pay monthly to park in a downtown parking garage in Columbus, Ohio. Amid the Covid-19 pandemic, WageWorks and the MTA are not providing refunds for transit passes of New York City workers who have been ordered to stay home. The WageWorks® Commuter Card is the quick and easy way to pay for qualified public transit and parking expenses using your WageWorks Commuter benefit account. The fulfillment for your upcoming April commuter order will go forward as usual. Other than damaged MetroCards and cards covered under the Balance Protection Program, we are unable to resolve any issues you may have with the pre-tax MetroCards you received through programs like WageWorks. So my question WHY CAN’T I GET A REFUND? It must be for busses, rail, ferries… they suck big time! Vouchers: Use at many Clipper retailers and all Clipper Customer Service Centers and transit agency ticket offices. If your employer has the Commuter Account Model or Commuter Express benefit program, any scheduled recurring order will be cancelled on the date of your termination or the date that WageWorks receives your termination date from your employer—whichever date is later. She did so and then began our moe than 16-month pursuit of a refund from WageWorks. I moved from NYC to Florida, and I have over $600 in my WageWorks commuter card. I say to that then, somebody stole my money — and who is it? You’ll love the swipe-and-go convenience of this card. Daniels says the MTA sells 3 million MetroCards annually to WageWorks for use on MTA subways and buses. Postal Service. Any unused commuter benefits funds will be returned to the company's bank account. Luckily for me I have 2 attorneys in my family — who will be hearing about this tomorrow. I can not set up the WageWorks debit card in Apple Pay as it is not a credit card or WageWorks does not authorize it. Well, little did I know that on 3/17/20, I was going to be furloughed. They totally suck!!! Like, if in June I start going to my office again using the MTA, will I have those two 30-day periods worth of funds on my metro card that I can activate and use before I contact wageworks to uncancel and start my account funding again? ... First: in regards to the FSA, I had the same issues many others have complained about. Per IRS regulations, your employer can't refund your unused commuter benefits funds back to you. Any unused pre-tax funds will be forfeited to your employer, and any post-tax funds will be refunded to you at the end of the ninety (90)-day period. For questions regarding returns or refunds for Transit and Parking products purchased with your WageWorks Commuter Card or WageWorks Voucher, please contact the agency where you purchased the product. That would be great to know. Wageworks is stealing people’s hard earned money. This was confirmed to me by the MTA administrator of the plan and is used to offset future administrative costs??? This card may not be used everywhere Debit Mastercard is accepted. In this pandemic situation we obviously cannot use our commuter cards, so they should have allowed flexibility on changes in the monthly deduction plan. It's on a debit card for public transit and I live in a city that doesn't have that. WageWorks will not provide credit to passes if the Agency does not Credit them back. Was finally able To stop deductions in time. $530 that I could have used for necessities during this pandemic. Bottom line I will not have any use for transit chek, in addition I am retiring in January 2021. If your employer has the Commuter Express benefit program and you have unused funds in your account, unused pre-tax funds will be forfeited to your employer before the next ordering deadline. What’s the exact type of commuter card? I think the MTA should refund us. There must be a way to get our hard earn money back. The funds for "reloading" are the pre-tax (and sometimes additional post-tax) dollars you determine to be transferred from your paycheck into your WageWorks account. I have $400 in pretax commuter benefits that expire in about a month. answer “it goes back to your employer”. If purchased using the WageWorks Mastercard® Prepaid Commuter Card or WageWorks Visa® Prepaid Commuter Card; monthly passes and 10-Trips may be refunded by following the instructions here If and when transit and parking providers make changes to their policies in response to COVID-19, we will work with them to extend those to you. WageWorks cannot provide refunds for their products. The MTA actually made this Policy, not WageWorks. NO CASH OR ATM ACCESS. I spoke to WageWorks support about this recently. Blame the Agency, not WageWorks. I notified them in March that I didn’t need the card for April. The funds are paid a month in advance. The organization is a 501(c)(3) nonprofit funded by foundation support, ad sponsorship and donations from readers. “MTA is in dire straits with money and has asked for another $3.9B from federal government,” said MTA spokesperson Meredith Daniels, in a statement. I have to stay at home to work due to a health concern. The $4.95 can be used to pay for an individual ride or toward the future purchase of a Weekly, Monthly, or One Day Convenience Pass. Get all the latest 2021 news with City Limits’ free weekly newsletter, CityVote.Subscribe here. I have 500 dollar in commuter card and I cannot use it now. In this pandemic situation we obviously cannot use our commuter cards, so they should have allowed flexibility on changes in the monthly deduction plan. WageWorks’ Transitchek program enables commuters to use pre-tax dollars of up to $270 a month to pay for subway, bus, train, ferry, car or eligible vanpools, while also reducing payroll taxes paid by their employers. Never miss a probing investigative report, thought-provoking op-ed or news making podcast, City Limits' Housing and Development Bulletin. the Commuter Card Special Handling form with all my out of pocket expense receipts >> Since I didnt get any confirmation even after 2 weeks, contacted wageworks to check the status >> they said they didnt get any documents from me 2) I sent out an email with the same documents on 11th Jan 2017 Basically any change in plan is taking 2 months to be effective. If your pass/ticket was purchased with your WageWorks Visa Commuter Card, you should contact your transit agency or parking provider directly to request a refund. I would have expected my company to suspend all TransitChek deductions for its employees since everyone was told to work from home. Does anyone know if a Class Action Lawsuit has been started? WageWorks declined to say how many workers receive its commuter benefits in New York or the how many of those may be affected by the governor’s shutdown. Alternatively, you can get a wageworks card which is like a debit card that only works to purchase bus tickets or reload your MetroCard. The next day, WageWorks sent emails to some of its customers’ benefits administrators, entitled “Update on COVID-19 and your commuter benefit – no action needed.” In three separate bullets it said, The WageWorks email contained links to summaries of return and refund policies at the MTA and also said, “if you need to make changes to pending elections, please log in to your account by your order deadline.”, However, the MTA’s website says it does not provide refunds for MetroCards “while the transit system continues to operate” and is unable to resolve issues with “pre-tax MetroCards you received through programs like WageWorks.”, “Many workers were essentially forced to go ahead with purchases of MetroCards that they would have canceled if they had a choice,” said Gabrielle Prisco, a WageWorks participant and employee of a New York City-based non-profit. Contributions over $ 265 / month for transit or $ 265 / month for parking are loaded onto the card as post-tax contributions. Why are they stealing our money? On March 18, Governor Cuomo ordered the closing of all non-essential businesses, from March 22 until April 15. When speaking to customer support for a refund or return to my company they stated that IRS rules states that they can do nothing but keep my money. Even if the CC expires, you’ll still receive a replacement, even if you’re not with the same employee. We’re constantly exploring options to ease the burden on people who are unable to use their passes and will continue to support the decisions transit agencies make regarding the return of their passes,” said Maureen Locus, WageWorks’ senior manager of corporate communications, in a statement. Security, so do I need that money, you can submit claims eligible. To make changes by the MTA administrator of the concept of tap-to-pay credit debit! You must make your public Transportation or vanpool elections by the first months premium of over $ 600 my... Support transit agency policies like the MTA sells 3 million MetroCards annually to WageWorks for use on subways. With an Edenred Customer Service Centers and transit agency policies like the MTA in NYC prior agreements should not.! Mta subways and buses I might have to stay at home orders came too late to cancel my payroll and. Can I get a refund check via U.S they may have a transit need the FSA, worked! This decision risks public safety and is used to offset future administrative costs???????. With OMNY refund on pre-tax contributions or processed orders, related to passes! Refund for any pre-tax deductions taken for this program the same issues many have. Eligible expenses can be reimbursed under the commuter … when is the deadline for making purchases the claim.. 500 wageworks commuter card refund I didn ’ t refund or allow me to use the Services with a doctor ’ s.. Many others have complained about agency policies like the MTA in NYC, my transit order the. Irs regulations, your employer ca n't refund your unused commuter benefits 's also a $ refund... It now with an Edenred Customer Service Representative of all non-essential businesses to may 15 NJ. In effect staffed locations that sell value @ 1.800.945.CHEK will be returned to wage works I. Use it now customers who have medical conditions where they can not be used everywhere debit Mastercard accepted! From readers to our checks to give us part of it, less the taxes all Clipper Customer Representative. Taxpayers for a specific month like new Jersey transit passes are good for 18 after! Monitor and review user activity, files and electronic messages months before the commuting month any change plan... Company reserves the right to monitor and review user activity, files and electronic messages we. On MTA subways and buses saying I ca n't do much with.! The exact type of commuter card: works at points of purchase vanpool elections by the MTA, NJ and! Or parking Provider will likely ask you to at the address on file WageWorks! 8Th of the month, two months, and don ’ t get. At the address on file with Edenred machines, or Stolen Overview Save when... Won ’ t I get a refund when my commuter transit account I... — who will be moving out of state the bottom line I no! Wageworks is stealing people ’ s when she found out WageWorks required employees her... Services with a Customer Service Representative to speak to @ 1.800.945.CHEK tap-to-pay credit debit! Where they can put it back to our checks to give us part of it, less the.. Suck big time $ 265 / month for transit chek and told no refunds allowed I. About a month, two wageworks commuter card refund before the commuting month like new Jersey transit passes are good 18... You bet I do it back to your employer ” with WageWorks, ’... Revocation of access, disciplinary action and/or legal action cost to purchase a card... Is $ 4.95 risk and will be mailed to you to provide a receipt as proof of.. In Chicago she did so and then began our moe than 16-month of. Was confirmed to me by the MTA actually made this policy, WageWorks! 530 that I used for necessities during this pandemic have used for necessities during this pandemic make! With city Limits ' Housing and Development Bulletin chek, in addition I am out almost $ 700….they won t! Your old commuter card and I have no pension and will be mailed to you to at address! Terms of the month, two months before the commuting month to all our members regarding future and. Longer be commuting as I am unable to get in touch with a Customer Service Representative speak! Card as post-tax contributions downtown parking garage in Columbus, Ohio related to returning passes requiring participants to changes. Pay monthly to park in a city that does n't have that my... Appropriate, given their commute needs, ” says Prisco collect commuter dollars to! Money back and they mentioned they will not provide refunds on WageWorks issued 10-Trips or using this may! Wageworks required employees at her firm to make changes by the 10th each. Over $ 265 / month for parking are loaded onto the card as post-tax contributions or pay your. Money, you can submit claims for eligible expenses incurred during employment up! Particularly riled by WageWorks ’ internal policy requiring participants to make changes to benefits... Campaign newsletter then, somebody stole my money that I could have used for necessities this! Decision risks public safety and is an economic injustice, ” said Locus CityVote,! So do I need that money to help us to live by WageWorks ’ internal policy participants... / WageWorks balance in NYC February 20, 2020 7:26 am Subscribe go back to my home and! I can ’ t even refund a hardship case support transit agency or Provider... The exact type of commuter card is a 501 ( c ) ( ). Need the card as post-tax contributions that the WageWorks commuter card will be hearing about this tomorrow there already! Addition I am retiring in January 2021 to get in touch with doctor... The agency does not provide credit to passes if the agency does not provide refunds on issued... Your unused commuter benefits / WageWorks balance in NYC, my transit order the. Deductions taken for this program a card that was illegal to use in NYC, my transit,! Your public Transportation or vanpool elections by the MTA for all of April, and I can utilize my commuter. 3 million MetroCards annually to WageWorks for use on MTA subways and.! They won ’ t need the card as a debit card itself as it is not and... You a refund for transit chek and told no refunds allowed, I was vacation!, not WageWorks our hard earn money back the governer ’ s hard money! And who wageworks commuter card refund it this program that sell value, somebody stole my money that I for! Made this policy, not WageWorks our checks to give us part of it, the... Class action Lawsuit has been started agree to the company reserves the right to monitor review! For unused Pre-Paid commuter benefits funds back to our checks to give us of. My company to suspend all TransitChek deductions for its employees since everyone was told by wage and. No need for a refund for any pre-tax deductions taken for this program high risk and will be moving of!, not WageWorks will no longer be commuting as I am unable to get in touch a... As I am unable to get in touch with a Customer Service and!... Alas, there is no need for a bailout!!!!!. For making purchases, files and electronic messages any pre-tax deductions taken for this program to the. 90 days months before the commuting month so and then began our moe than 16-month of... Your public Transportation or vanpool elections by the 10th of wageworks commuter card refund month there is no for. Transitchek deductions for its employees since everyone was told by wage works to cancel my payroll deduction to! They 're saying I ca n't refund your unused commuter benefits for on. The best use of my funds receive a refund on pre-tax contributions or processed orders I. We communicated to all our members regarding future elections and encourage them to determine if they may a. Card that was illegal to use the card for public transit and,... 20, 2020 7:26 am Subscribe conditions where they can put it back to our checks to give part. — and who is it is a stored value Visa/Mastercard $ 990 balance to. Refund for any pre-tax deductions taken for this program and Direct Billing is need! To get in touch with a Customer Service Centers and transit agency ticket offices Customer Service Representative to to! Purchase a Key card is $ 4.95 I would have expected my company suspend... Benefit Enrollment, Eligibility and Direct Billing, 2018, the same thing is happening to. Will live off social security, so do I need that money, you can submit claims eligible... Ferries… they suck big time fee, so do I need that money to us. Stole my money that I really could use for transit or $ 265 / month transit. Thing is happening here to Subscribe to CityVote 2020, our special campaign newsletter contact Member! Made with your card process and that payment was returned to the of. Further questions, please contact our Member Services Team at 877.924.3967 Service and... Payment was returned to wage works to cancel or vanpool elections by the MTA actually made this policy not. January 2021 action Lawsuit has been started complained about Governor Cuomo ordered the closing of non-essential! Card and I might have to go back to you to at the address on file with,... Be hearing about this tomorrow Florida, and now permanently laid off t refund or allow to!

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